Last updated: April 2025

 

By booking a consultation, you acknowledge that you have read, understood and agreed to these Terms and Conditions. 

 

1. Introduction
These Terms and Conditions govern the services provided by Harmony Sleep Solutions ("we," "us," "our") to clients ("you," "your") who seek sleep consulting for babies and children. By booking a consultation, you agree to abide by these terms. 

2. Services Provided
- We offer sleep consulting services through video calls. 
- Following the consultation, you will receive a detailed and fully personalised Sleep Plan. 
- Our services are for guidance and support only and do not replace medical advice. 

3. Booking and Payment 
- Consultations must be booked in advance via our online scheduling system or email. 
- Full payment is required before the consultation takes place. 

- Prices are in UAE Dirhams (AED). 
- Prices are subject to change, but any changes will not affect confirmed bookings. 

4. Cancellations and Rescheduling
- Cancellations made at least 24 hours before the scheduled consultation will be eligible for rescheduling at no extra cost. 
- Cancellations within 24 hours of the consultation may not be refunded. 
- If we need to reschedule, we will provide you with the next available appointment. 

- Refunds, if applicable, will be processed in accordance with UAE consumer protection laws.

- We cannot allow transfers of services to others.

5. Client Responsibilities 
- You agree to provide accurate and complete information about your child’s sleep habits, health and any relevant medical history. 
- You understand that consistency in following the Sleep Plan is key to achieving results. 

- If you experience a relapse in sleep, you will not be eligible for refund.  There are a number if causes of sleep regression.

 

6. Safe Sleep Practices
-We strongly advocate for safe sleep practices based on international guidelines to reduce the risk of Sudden Infant Death Syndrome (SIDS) and other sleep-related incidents.

- If we become aware that you are engaging in unsafe sleep practices that could put your child at risk, including but not limited to co-sleeping in hazardous conditions, use of unsafe sleep environments or failure to follow recommended safety guidelines, we reserve the right to discontinue out services immediately without refund.

- By using our services, you agree to prioritise safe sleep practices as part of your child’s sleep plan.

7. Disclaimer 
- Our sleep consulting services are based on research and experience but do not guarantee specific results. 
- We are fully certified but we are not medical professionals, and our advice does not replace professional medical guidance. Please consult a healthcare provider for any medical concerns. 

- By using our services, you acknowledge that sleep-related changed may involve some temporary disruptions and that we are not liable for any unintended consequences.
 

8. Website Use and Intellectual Property
- Our website and its content, including but not limited to text, images, logos, graphics and downloadable materials, are protected under UAE Federal Law No. 38 of 2021 on Copyright and Related Rights. 
- The name, logo, and branding of Harmony Sleep Solutions are protected under UAE Trademark Law (Federal Law No. 36 of 2021). Unauthorized use of our trademark is strictly prohibited. 
- You may not copy, share, reproduce, distribute, modify or create derivative works from our content (including our Sleep Plans) without our prior written permission. 
- You may use the website for personal, non-commercial purposes only. Any unauthorized commercial use is prohibited. 

- No liability is assumed for any use of the information available on this website.

 

9. Third-Party Disclaimer

- Our website or consultations may reference third-party sources, including external websites, articles, studies or other resources, for informational purposes only.

- We do not endorse, control or take responsibility for the accuracy, completeness or reliability of third-party content.  Any reliance on such information is at your own discretion.

- If our website includes links to third-party websites, we are not responsible for their content, security or privacy policies.  Accessing third-party links is at your own risk.

 

10.  Communications

-  By booking a consultation or using our website, you agree to receive communications from us via email, phone or messaging platforms.

- These communications may include appointment confirmations, follow up support, Sleep Plans and other occasional updates related to our services.

- You may opt out of promotional or marketing emails at any time by contacting us.

- We are not responsible for missed emails due to spam filters, incorrect email addresses or other technical issues beyond our control.  It is your responsibility to check your inboxand ensure that our emails are received.

- If you have not received a confirmation email or Sleep Plan within the agreed timeframe, please contact us promptly.

11. Confidentiality, Privacy & Data Protection
- We are committed to protecting your privacy and handling your personal data responsibly in accordance with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL). 
- By using our services, you consent to the collection, processing, and retention of your personal data for the purposes of providing sleep consulting services. 

- Any personal information shared during the consultation will be kept confidential and will not be shared with third parties without consent, except where required by law.

- We comply with UAE data protection and privacy laws when handling your personal data. 

11.1 Data Collected 
We may collect and store the following data: 
- Your name, contact details, and payment information. 
- Information regarding your child’s sleep habits and relevant health history. 
- Any correspondence related to consultations. 

11.2 Use of Data
Your data is used solely for the purpose of: 
- Providing sleep consulting services. 
- Processing bookings and payments. 
- Improving our services. 
- Sending necessary communications. 

11.3 Cookies and Tracking Technologies 
- Our website may use cookies to enhance your browsing experience. Cookies help us understand user behavior and improve website functionality. 
- You can adjust your browser settings to disable cookies, but this may affect website performance. 

11.4 Data Retention 
- We retain client data for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law. 
- If you wish to request deletion of your personal data, please contact us. 

11.5 Client Rights Over Data
Under UAE data protection laws, you have the right to: 
- Request access to the personal data we hold about you. 
- Request correction or deletion of your data. 
- Withdraw consent for data processing (subject to legal obligations). 

11.6 Use of Third-Party Hosts
- We may use third-party platforms such as Google Docs, Typeform, Zoom, and other secure cloud-based services to collect, store and share client information. 
- These platforms have their own privacy policies, and we encourage you to review them. While we take reasonable steps to ensure data security, we are not responsible for breaches caused by third-party providers. 

 

11.7 Payment Processing

- Zbooni is our third-party payment provider.  We use Zbooni as a payment provider to process transactions securely.

- Zbooni may collect and process payment details in accordance with its own privacy policy and security measures.  When payment is made, you agree to Zbooni’s terms and conditions and privacy policy which govern the processing of your payment information.

- We do not store or have direct access to your full payment information.  All transactions are handled securely by Zbooni.

- If you experience any payment-related issues, please contact us or Zbooni’s customer service directly.

12. Liability 
- We are not responsible for any adverse outcomes related to the implementation of sleep plans. Parents and caregivers assume full responsibility for their child’s well-being. 

- We do not accept liability for any loss, damage or injury arising from the application of our advice.

13. Intellectual Property
- All sleep plans and materials provided are for personal use only and must not be shared, copied or distributed without permission. 

- Unauthorised reproduction or distribution of our materials may result in legal action under UAE copyright laws.

14. Governing Law & Jurisdiction
- These terms are governed by the laws of the United Arab Emirates.

- Any disputes arising from these Terms and Conditions will be resolved under this jurisdiction. 

 

By booking a consultation, you acknowledge that you have read, understood and agreed to these Terms and Conditions.